Red Box Terms & Conditions
General Terms & Conditions
Please send your proof of payment to sales@redboxbranding.co.za
• Quotations are valid for a period of 7 calendar days unless otherwise specified.
• For orders under R1000 excl. VAT we charge a R100 excl. VAT handling fee.
• Full payment is required for unbranded orders as well as orders under R5,000.00 excl. VAT.
• A minimum deposit of 70% is required for orders over R5,000.00 excl. VAT unless otherwise specified.
• Quotations are based on the quantities and branding requirements requested, therefore any changes made may result in price changes.
• Quotations are subject to the availability of products and are subject to any increases in price which may occur before the order is accepted.
• Final payment is due before delivery of goods. All items remain the property of Red Box Branding Solutions (Pty) Ltd until final payment has been received.
• Delivery of goods will be arranged or booked by courier once final payment has been received by Red Box Branding Solutions (Pty) Ltd.
Returns, Cancellations & Samples
• Once an order is confirmed in writing or by paying a deposit, Red Box Branding Solutions (Pty) Ltd may proceed with the order and the client will be liable for any cancellation, handling and return fees.
• Cancellations and returns will incur a 15% handling fee on the full invoice amount.
• Returns on memory sticks, food items and personal care / pamper products will not be accepted.
• For sample orders, all returnable samples must be returned in their original condition and packaging to qualify for a refund or credit.
• A 10% handling fee will be charged on all unbranded products returned within 5 working days unless the order is exchanged or replaced. A 20% handling fee will be charged on all unbranded products returned after 5 working days. Red Box Branding Solutions (Pty) Ltd will not accept any product returns after 14 days from the date of invoice.
• No custom or branded goods will be accepted for returns for any reason whatsoever.
• Lead times of Custom-made apparel will be given and will only commence the day after payment has been received. Any changes to the lead time will be communicated to the client, however, Red Box Branding Solutions (Pty) Ltd holds no responsibility for delays beyond its control due to delays in client approving layouts or samples, or delay in courier delivery.
• Supplier sizes may differ. Please check all product sizing or arrange for a sample product before placing your final order to ensure that your sizes are correct. Red Box Branding Solutions (Pty) Ltd will not be liable for any orders whose sizes are not correct.
Branding Terms & Conditions
- ACCEPTABLE FILE FORMATS: .CDR / .EPS / .AI / .PDF
- Vector artwork is preferred. We accept PC format artwork only.
- Amendments made to orders or artwork will result in a delay to delivery date.
- The Client is to review any artwork for spelling mistakes and errors relating to e.g. item colours, sizing, image colour and image locations and is to do so before approving the artwork/order. Red Box Branding Solutions (Pty) Ltd shall not be responsible for erroneous interpretations of artwork/orders, typographical errors overlooked and approved by the Client.
Frequently Asked Questions
General Questions
Upon acceptance of your formal quote, a deposit is required to confirm your order (full payment is required for unbranded orders). For branded orders, all artwork must be sent to us in the correct format. You will receive a layout for approval. Once approved, production starts the next working day. Lead time will be determined and communicated to you.
For branded orders, we require a minimum deposit of 50% unless otherwise specified. The balance is due before delivery of your goods unless an arrangement has been made.
For unbranded orders, full payment is required to proceed with your order.
Yes, there are several showrooms that are available for you to visit to see the actual products. The showrooms are from different suppliers, therefore you need to specify what products you would like to view. You are welcome to contact us to arrange a viewing.
We supply branded and unbranded products to all individuals and companies.
Definitely! We are happy to negotiate discounted prices for large orders.
If you are looking for a specific product, get in touch with us directly as we can source most products!
Unfortunately not. We are currently a small home-based business. However, we are happy to visit you at your premises should you wish to discuss your order requirements in detail.
Yes, even though we are based in Gauteng, we supply services to companies and individuals all over South Africa.
Branding Questions
Artwork must preferably be supplied in Vector format.
If you do not have a vector or good quality logo, contact us for redrawing services.
Vector artwork is preferred as it can be changed and manipulated for branding purposes. Vector files can be scaled infinitely without pixelating or losing its quality. The quickest way to check whether your artwork is vector format, zoom into the edges and check if the image remains crisp and clear. If it pixelates, it is not a Vector file.
Vector files include PDF, Adoble Illustrator (.ai), Corel Draw (.cdr), and EPS formats.
Branding costs depend on the branding method chosen, the amount of colours in your design, and the amount of branding positions on your product.
For some branding methods such as screen printing and pad printing, a setup fee is charged for each colour.
The setup fee applies to each branded order. It is not an artwork or design fee, but rather the cost for the labour and set up of the machines and materials involved in the printing process.
Even if the same artwork is used for a repeat order, the machines have to be set up for individual orders. Because the settings are different for each item, the machines are adjusted for each order and this is a very time-consuming process.
The exception is with embroidery where the artwork has already been digitised that a once-off digitising fee applies, or with some suppliers, a discounted setup fee will apply for the set up the machines.
The Pantone Color System (PMS) is a standardised color matching system that uses numerical codes to identify a colour.
If your artwork or logo has a specific set of pantones, please consider this for your branded orders so that we can match your colours. Please note this is not possible on certain branding methods that use a manual colour matching process.